If something is wrong with your REBELO order or you need an eligible size exchange, contact us within 7 calendar days of delivery.
What we can help with
- a damaged, defective or misprinted item;
- a product, colour or size different from the order confirmed by us;
- a missing item; or
- an eligible size exchange for the same product and colour.
Item condition
The garment must be unworn, unwashed, unused, free from odour or marks, and returned with its original tags and packaging. We may request clear photographs and an unboxing video where the parcel arrived damaged, incorrect or incomplete.
How to request a return or exchange
- Email shoptshirt365@gmail.com within 7 calendar days of delivery.
- Include your order number, reason for the request and clear photos or video where relevant.
- Wait for approval and return instructions before sending the item.
Items sent without prior approval cannot be accepted. An eligible size exchange is not a cash return, and any applicable reverse-pickup or reshipping charge will be communicated before confirmation.
Refund timing
After an approved return is received and inspected, eligible refunds are issued to the original payment method. Please allow 7–14 business days after approval, depending on the payment provider or bank.
For complete eligibility, cancellation and non-returnable-item rules, read our Refund Policy.