Effective date: 25 August 2026
We want every REBELO order to arrive correctly and in good condition. Because most REBELO apparel is printed or produced after an order is placed, the rules below apply to returns, exchanges, cancellations and refunds.
1. Reporting window
Please contact us within 7 calendar days of delivery if you received a damaged, defective, misprinted or incorrect item, or if you want to request an eligible size exchange. Requests made after this period may not be accepted.
2. Eligibility
To be eligible, the item must be unworn, unwashed, unused, free from odour or marks, with its original tags and packaging. You must provide the order number and clear photographs showing the item and its packaging. For a damaged, wrong or incomplete delivery, we may also request an unboxing video so we can verify the issue with the printer or courier.
Do not send an item to any address without approval. If a return or exchange is approved, we will provide the correct return instructions and address.
3. Damaged, defective, misprinted or wrong items
If the issue is confirmed to have occurred before delivery, we will offer an appropriate replacement or refund at no additional product cost. Minor colour differences caused by screen settings or normal print variation are not considered defects. Measurements may vary slightly within normal manufacturing tolerance.
4. Size exchanges
An eligible garment may be exchanged for another available size of the same product and colour. Size exchange is not a cash return. Any reverse-pickup or reshipping charge that applies will be communicated before you confirm the exchange. One size exchange may be approved per item. Please check the product size guide before ordering.
5. Change of mind and non-returnable items
We do not accept returns or refunds for change of mind, dislike of colour or artwork, or an incorrect size or address selected by the customer, except for an approved size exchange under this policy. We cannot accept items that are worn, washed, altered, personalised, missing tags, returned without approval or damaged after delivery.
Nothing in this policy limits any non-excludable rights available to you under applicable consumer law.
6. Cancellations and address changes
Contact us as soon as possible if you need to cancel an order or change its delivery details. Because production can begin soon after confirmation, a cancellation or change is possible only before the order enters printing, production or fulfilment. Once production has started, the order cannot ordinarily be cancelled or modified.
7. Refunds
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. For Cash on Delivery orders, we may request bank or UPI details through an official support channel for the refund. Please allow 7–14 business days after approval for the amount to appear, depending on your bank or payment provider. Original shipping, Cash on Delivery or reverse-shipping fees, if any, are not refundable unless the item was damaged, defective, misprinted or incorrect due to our error.
8. Failed delivery and refused Cash on Delivery orders
If an order is returned because the address or phone number was incorrect, delivery was repeatedly unavailable, or a confirmed Cash on Delivery order was refused, any reshipment may require advance payment of the applicable shipping charges.
9. How to request help
Email shoptshirt365@gmail.com within the applicable period. Include your order number, the reason for the request and clear photos or video where relevant. Items returned without prior approval will not be accepted.
Stay safe from payment fraud
REBELO will never ask for your OTP, UPI PIN, CVV, password or payment through a personal QR code or unofficial link. Pay only through the official REBELO checkout or to the authorised courier partner for a Cash on Delivery order.