Effective date: 25 August 2026
This Delivery Policy explains how REBELO processes and delivers orders placed on rebelo.in.
1. Delivery area
We currently deliver to serviceable addresses within India. An order may be declined or cancelled if the address is outside our delivery network or cannot be serviced by available courier partners.
2. Processing and production
Many REBELO products are printed or produced after your order is confirmed. Processing time is separate from courier transit time and may vary by product, payment verification and order volume. Orders are not ordinarily printed, dispatched or delivered on Sundays or public holidays.
3. Estimated delivery time
Most orders are expected to be delivered within 5–10 business days after order confirmation. This is an estimate, not a guarantee. Remote locations, high order volumes, weather, festivals, courier disruptions, address issues or other events outside our reasonable control may take longer.
Different items from the same order may be produced or shipped separately and may arrive in more than one package.
4. Shipping charges and Cash on Delivery
Available delivery methods and any shipping or Cash on Delivery charges are shown at checkout before you place the order. Cash on Delivery availability depends on the delivery PIN code and courier serviceability.
5. Order tracking
When tracking becomes available, it may be sent to the email address or phone number used for the order. Tracking scans can take time to update after dispatch. Please ensure your contact details are accurate and keep your phone reachable for courier communication.
6. Address changes
Contact us immediately if an address needs correction. We can change delivery details only before production or dispatch where operationally possible. We cannot guarantee changes after the order has entered fulfilment or has been handed to the courier.
7. Delays, failed attempts and returned orders
The courier may make more than one delivery attempt depending on its operating rules. If delivery fails because the address or phone number is incorrect, the customer is unavailable, or a confirmed Cash on Delivery parcel is refused, the order may be returned to us. Reshipment may require confirmation of the address and advance payment of applicable shipping charges.
If tracking shows no movement for an unusual period or the estimated window has passed, contact us and we will investigate with the fulfilment or courier partner.
8. Damaged, opened or incorrect packages
If a parcel appears seriously damaged, tampered with or opened, photograph the package before opening it. Contact us within 3 calendar days of delivery with your order number and clear photos; an unboxing video may be requested. Replacement or refund eligibility is governed by our Refund Policy.
9. Contact
For delivery questions, email shoptshirt365@gmail.com and include your order number.
Stay safe from payment fraud
REBELO will never ask for your OTP, UPI PIN, CVV, password or payment through a personal QR code or unofficial link. Pay only through the official REBELO checkout or to the authorised courier partner for a Cash on Delivery order.